Today I wanted to add a phone line on the esim and it is simply not possible. The phone is locked with XM and therefore the esim is also locked to them. Now this is the best part: In order to use the esim, you must unlock your phone. To unlock the phone, you must pay it in full. If you pay in full, YOU LOSE THE $250 DISCOUNT.Literally took days to accomplish. Back to the original thought of having two carriers on a single device though is definitely possible. Likely so much easier with an Android though. Or even an iPhone 13 that would have a physical sim plus the ability to have an ESIM. That's actually what my setup is. Physical sim for Xfinity and e-Sim for ...May 3, 2023 · For some smaller carriers, it can take up to an hour. If you're transferring the number from a landline or wireline, it takes, on average, five business days. There's no need to sit by your phone waiting for it to activate. We'll send you a confirmation email when you're good to go. We'll also email you if there's an issue with the transfer ... Check your phone's compatibility. See if your phone can work on Xfinity Mobile, choose a data option, and either order a free SIM card or activate your phone from home with an eSIM-compatible device. With eSIM, you're all set up with this step. Step 2.Restart your device. Insert a SIM card from another wireless carrier. Navigate to the Home screen and look for the "Phone Locked" message. Ensure your device is connected to cellular data or WiFi. When connected, you will see the unlock message in the notification panel. Note: If the device is prompting to enter an unlock code, please look for ...Hi, I am using Xfinity with my google Pixel 5, and want to change my current physical sim to e-sim. But someone said that for now e-sim service of Xfinity is only available for iPhone. I had used same google Pixel 5 with e-sim at Verizon a few months ago, so it is obvious that my google Pixel 5 itself is eligible for e-sim.eSIM Xfinity Mobile Goodbye, SIM card. Hello, eSIM. Easily switch to Xfinity Mobile with an eSIM-compatible phone. An eSIM is a digital SIM that's built right into your phone. There's no shipping needed. Just pick your plan and switch today. Check compatibility Get the best price for Unlimited. $30/mo per line. Jul 30, 2023 · There are two ways to get Xfinity Mobile SIM cards. Pick it up in one of over 500 Xfinity stores nationwide, or order it online, and it'll arrive in the mail in a couple of days. I should note you must be an Xfinity Internet customer to be eligible for an Xfinity Mobile phone plan. eSIM is a programmable chip that lives in your smartphone, watch, or tablet. It allows you to change mobile plans via software. ... Boost Mobile, Mint Mobile, Visible, Xfinity Mobile, and Google ...Today I wanted to add a phone line on the esim and it is simply not possible. The phone is locked with XM and therefore the esim is also locked to them. Now this is the best part: In order to use the esim, you must unlock your phone. To unlock the phone, you must pay it in full. If you pay in full, YOU LOSE THE $250 DISCOUNT.Does the SAMSUNG Galaxy Watch 3 (41mm, GPS, Bluetooth, Unlocked LTE) Smart Watch with Advanced Health Monitoring, Fitness Tracking work with Xfinity Mobile? I get mixed answers when I look online. I called xfinity mobile and they told me no they don't (but I also use to be a supervisor over at Xfinity so I know A LOT of agents really don't know ... See full list on xfinity.com Open the Xfinity mobile app on your iPhone (I did it on the new one but either one should work), and you’ll see the new iPhone listed there. It may take a few minutes to show up. Return to the desktop site and Devices. Select the new iPhone and begin the activation. Make sure adblocker is disabled.View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. Cookie Policy We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests.An eSIM is an electronic SIM card. Unlike the standard physical SIM card we use for our cell phones, which come in different SIM sizes, the eSIM is built into your device and you can't remove it (nor should you need to remove it). There's no extra fee for an eIM, since it comes right in your device. While eSIMs are still very new for cell ...Xfinity Mobile ... LoadingSupport for your questions about Xfinity Mobile's network and coverage, including Wi-Fi hotspots and international talk, text, & data rates. Cookie Policy We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests.Aug 14, 2023 · Activate a New Line With eSIM. Note: Xfinity Mobile currently supports eSIM only on iPhone 13 or newer. Step 1. First things first. Unbox your new device for everything you need to get online with the nation’s best network – like your new phone and charger, and any accessories you’ve ordered. Open the Xfinity mobile app on your iPhone (I did it on the new one but either one should work), and you’ll see the new iPhone listed there. It may take a few minutes to show up. Return to the desktop site and Devices. Select the new iPhone and begin the activation. Make sure adblocker is disabled.Jan 23, 2020 · As it relates to Xfinity Mobile, you could obtain one of the following devices and have it use an actual physical SIM card from Xfinity Mobile and an eSIM from another service provider that supports eSIM technology; iPhone XS, iPhone XS Max, iPhone XR and later models feature a Dual SIM. Currently, Xfinity Mobile does not support eSIM for ... For some smaller carriers, it can take up to an hour. If you're transferring the number from a landline or wireline, it takes, on average, five business days. There's no need to sit by your phone waiting for it to activate. We'll send you a confirmation email when you're good to go. We'll also email you if there's an issue with the transfer ...Some phones use a nanoSIM (a physical SIM card) while some use an eSIM (a digital SIM downloaded to the phone). Learn what to do if either an eSIM or nanoSIM card isn't working correctly. Why isn't my phone connecting to the internet? Some phones use a nanoSIM (a physical SIM card) while some use an eSIM (a digital SIM downloaded to the phone). Learn what to do if either an eSIM or nanoSIM card isn't working correctly. Why isn't my phone connecting to the internet?Official Employee. •. 6.9K Messages. Hello @user_eba8ac! Thank you for reaching out. To get help with receiving SIM card, please contact my awesome peers in the Xfinity Mobile Department. You can reach them by calling 1-888-936-4968. Unfortunately, we don't have access to Xfinity Mobile systems to honor your request.An eSIM is a digital SIM that allows you to activate a mobile data plan from your network provider without having to use a physical nano-SIM. Find out which wireless carriers in your country or region offer cellular plans on an eSIM, either activated by eSIM Carrier Activation, eSIM Quick Transfer, or other activation methods. Many carriers also support eSIM activation on prepaid plans, if you ...May 30, 2023 · Method 1: Use the Push Notification. After you have activated your eSIM, you will be able to see a notification at the top of your device, tap on it. Open Settings and choose Xfinity Mobile Cellular Plan Ready To Be Installed. Tap on Continue and Done and your installation process is complete for Xfinity eSIM. If your E-sim is removed or replaced later, you can visit the Xfinity Store and get it restored; ensure this is a quick action. Ensure that your device is turned off during the activation, and it should take roughly 10 minutes to an hour, and you will get a confirmation email once the activation completes.T-Mobile and Xfinity Mobile/Verizon have basically the same coverage, and even many of the same deadspots, with T-Mobile having lone dead spots in some places, and Xfinity Mobile having lone dead spots in others. All told, it's about even. With Xfinity Mobile not having support for tablets or wearables at the moment, I can't consider doing a ... Xfinity Mobile supports compatible eSIM-compatible devices, as well as devices that require a SIM card. How do I activate my eSIM with Xfinity Mobile? Bring your eSIM-compatible phone to Xfinity Mobile. Once you have Xfinity Internet, start by choosing between our By the Gig or Unlimited data options.Go to your devices in your account on the Xfinity Mobile website Click on the device that you intend to replace Click “Replace this Device” Follow the steps given for being your own device. When prompted, enter the eSIM IMEI as displayed on your new device. Be sure to use the eSIM IMEI, not the IMEI2 listed under "Available SIM"As it relates to Xfinity Mobile, you could obtain one of the following devices and have it use an actual physical SIM card from Xfinity Mobile and an eSIM from another service provider that supports eSIM technology; iPhone XS, iPhone XS Max, iPhone XR and later models feature a Dual SIM. Currently, Xfinity Mobile does not support eSIM for ...1. Don't use the Xfinity Mobile App in a phone, and instead use a browser on your desktop. 2. Disable any Ad Blockers in your browser. 1. Go to Xfinity Mobile website and login your account. 2. Go to "My Account" from the top right corner and then click the "Devices" tab. 3. Click your old device. 4. Click "Replace your device". 5. Click "Bring ...Technically, an eSIM is a physical part – it’s a microchip embedded inside of your smartphone. This component can download carrier data remotely, enabling you to switch carriers on the spot. If your phone has a physical SIM tray and an eSIM, you can actively use multiple lines at the same time. Some phones even support multiple active eSIM ... May 2, 2022 · I put my eSIM IMEI and I get the “Your phone is compatible, but it may be locked to Your Carrier.” Xfinity Mobile does not use eSIM; XFINITY MOBILE SELLS THE GOOGLE PIXEL 6 ! ! XFINITY MOBILE SELLS THE GOOGLE PIXEL 6! ! ! The Xfinity Mobile rep stated: “Pixels bought from them would be compatible” LMAO!!! You can’t make this *** Xfinity Mobile is a powerful nationwide network with 5G & millions of secure WiFi Hotspots. Get $300 off the all-new Samsung Galaxy phones. 1. activate your device online or call customer support. 2. Turn on your device and follow the setup instructions and the esim should download automatically during the apple setup process. If the device is already on you can download the esim from a settings notification, QR code or enter the activation url manually from cellular settings. I am ...Technically, an eSIM is a physical part – it’s a microchip embedded inside of your smartphone. This component can download carrier data remotely, enabling you to switch carriers on the spot. If your phone has a physical SIM tray and an eSIM, you can actively use multiple lines at the same time. Some phones even support multiple active eSIM ... Oct 24, 2022 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform, and may need to direct you to our Xfinity Mobile team members to assist you with getting your request completed.Xfinity Mobile does not support BYOD Pixel 7 eSIM. The support representative told me Pixel 7 or 7 Pro eSIM was not supported as of 10/26/22, 3 weeks after Pixel 7 launched and started to delivery. Apple 14 is so popular that Xfinity supports eSIM for iPhone on day one, but Pixel or Samsung are not lucky.Unlimited Premium. $65/mo. for single line account. $50/mo. with any 2 lines from. Unlimited or By the Gig. 50 GB of premium data per line. 15 GB of mobile hotspot data at 5G/4G speeds. High resolution 720p video.Verify Your Xfinity Account. First, confirm one of the following details associated with your account: First, confirm one of the following details associated with your account: Mobile phone number. Xfinity ID & Password. View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. Cookie Policy We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Xfinity Mobile is a powerful nationwide network with 5G & millions of secure WiFi Hotspots. Get $300 off the all-new Samsung Galaxy phones. 454 Messages. @user_76f4c3 Thank you for your post on the Xfinity Community Forums. If you still need assistance with your Xfinity Mobile account please reach out to one of our mobile experts via one of the following methods: • SMS Text Message: 1 (888) 936-4968. • Phone: 1 (888) 936-4968.1. Don't use the Xfinity Mobile App in a phone, and instead use a browser on your desktop. 2. Disable any Ad Blockers in your browser. 1. Go to Xfinity Mobile website and login your account. 2. Go to "My Account" from the top right corner and then click the "Devices" tab. 3. Click your old device. 4. Click "Replace your device". 5. Click "Bring ...We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.Apr 9, 2023 · eSIM is a programmable chip that lives in your smartphone, watch, or tablet. It allows you to change mobile plans via software. ... Boost Mobile, Mint Mobile, Visible, Xfinity Mobile, and Google ... 02:32 PM. 14. Comcast Xfinity customers report their accounts being hacked in widespread attacks that bypass two-factor authentication. These compromised accounts are then used to reset passwords ...Aug 28, 2023 · It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app. Xfinity customers get all this for free: • Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more. • Xfinity ... Sep 16, 2022 · Open the Xfinity mobile app on your iPhone (I did it on the new one but either one should work), and you’ll see the new iPhone listed there. It may take a few minutes to show up. Return to the desktop site and Devices. Select the new iPhone and begin the activation. Make sure adblocker is disabled. Xfinity Mobile ... LoadingYou can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93. I was told to call 800-934-6489 and ask for the Advanced Team for these kind of requests.For example, while traveling, you might keep your primary line for your home and set up a data-only eSIM plan as the secondary line for the place you're visiting. To choose your data line, go to Settings > Cellular > Cellular (or Mobile) data. You can continue to use FaceTime, iMessage, and other apps to make VoIP calls or send messages while ...Tap Settings, tap either Cellular or Mobile Data, and then tap the plan you want to use. Then tap Turn On This Line. Open your phone’s Settings. Tap Network & Internet Mobile Network. Advanced. Choose the name of the carrier. Tap Switch. You can also switch between eSIM profiles, this way you can choose the profile depending on the ...Sep 17, 2022 · 1. activate your device online or call customer support. 2. Turn on your device and follow the setup instructions and the esim should download automatically during the apple setup process. If the device is already on you can download the esim from a settings notification, QR code or enter the activation url manually from cellular settings. I am ... Does the SAMSUNG Galaxy Watch 3 (41mm, GPS, Bluetooth, Unlocked LTE) Smart Watch with Advanced Health Monitoring, Fitness Tracking work with Xfinity Mobile? I get mixed answers when I look online. I called xfinity mobile and they told me no they don't (but I also use to be a supervisor over at Xfinity so I know A LOT of agents really don't know ... Check your phone's compatibility. See if your phone can work on Xfinity Mobile, choose a data option, and either order a free SIM card or activate your phone from home with an eSIM-compatible device. With eSIM, you're all set up with this step. Step 2. For E-sim users, you need to ensure that you download the E-sim to your iPhone after the activation process is completed. If your E-sim is removed or replaced later, you can visit the Xfinity Store and get it restored; ensure this is a quick action. Check your phone's compatibility. See if your phone can work on Xfinity Mobile, choose a data option, and either order a free SIM card or activate your phone from home with an eSIM-compatible device. With eSIM, you're all set up with this step. Step 2.Jan 23, 2020 · As it relates to Xfinity Mobile, you could obtain one of the following devices and have it use an actual physical SIM card from Xfinity Mobile and an eSIM from another service provider that supports eSIM technology; iPhone XS, iPhone XS Max, iPhone XR and later models feature a Dual SIM. Currently, Xfinity Mobile does not support eSIM for ... Some phones use a nanoSIM (a physical SIM card) while some use an eSIM (a digital SIM downloaded to the phone). Learn what to do if either an eSIM or nanoSIM card isn't working correctly. Why isn't my phone connecting to the internet? To support this, the phone has two IMEIs: the physical SIM gets the primary IMEI, and the eSIM gets the second one, IMEI2. So, I put T-Mobile on the eSIM, and then got an Xfinity Mobile physical SIM to use as a work-only phone line. This worked perfectly fine. Subsequently, I upgraded each year... first an iPhone 11 Pro Max, and an iPhone 12 Pro.Feb 16, 2023 · In the Settings app, tap Carrier Cellular Plan Ready to Be Installed. Tap Continue, at the bottom of the screen. Make a call on your iPhone to check its cellular connectivity. If you can't make a call, contact your carrier. If the plan you activated replaces the plan on your physical SIM, remove your physical SIM. Then restart your iPhone. Told me it was not supported. Told the operator to escalate. Waited in line for about 1 hour. The high level lady asked my current physical sim IMEI and the eSim IMEI, which is my IMEI1 and IMEI2. Waited for about 5 minutes then my physical sim is out of service. Pulled out my physical sim and rebooted my phone.Verify Your Xfinity Account. First, confirm one of the following details associated with your account: First, confirm one of the following details associated with your account: Mobile phone number. Xfinity ID & Password. View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. Cookie Policy We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Today I wanted to add a phone line on the esim and it is simply not possible. The phone is locked with XM and therefore the esim is also locked to them. Now this is the best part: In order to use the esim, you must unlock your phone. To unlock the phone, you must pay it in full. If you pay in full, YOU LOSE THE $250 DISCOUNT. See full list on xfinity.com Xfinity Mobile now supports eSIM for compatible devices. This means if you’re bringing one of those phones from another carrier to Xfinity Mobile, you’ll be able to activate your phone on our network without visiting an Xfinity store or having a card shipped to you.Open the Xfinity mobile app on your iPhone (I did it on the new one but either one should work), and you’ll see the new iPhone listed there. It may take a few minutes to show up. Return to the desktop site and Devices. Select the new iPhone and begin the activation. Make sure adblocker is disabled.Insert the ejection pin into the hole on the SIM tray to open. Check your product manual for full details. Gently remove the SIM tray from the tray slot. Place up to 2 SIM cards (with the gold contacts facing down). Alternatively, use one SIM and one MicroSD card. Gently press the SIM cards and/or Micro SD card into the tray to secure it. First many of the Xfinity agents I talked to by phone, chat or in person at the retail stores have not been able to help. After 5 days I was “allowed” to speak to an “advanced team member” from xfinity who sent an email to the manufacturer of my phone so they could get the SIM NETWORK UNLOCK PIN, then email it to me.Sep 30, 2022 · I just got back from traveling in the UK for a month. I was using my iPhone 13 Pro Max which was unlocked to add an Airalo eSim which gave me 5GB of data for 30 days through Europe and the UK. I made a couple of short phone calls and a couple of texts using my Xfinity number and was only billed 80 cents total for the month from Xfinity. I put my eSIM IMEI and I get the “Your phone is compatible, but it may be locked to Your Carrier.” Xfinity Mobile does not use eSIM; XFINITY MOBILE SELLS THE GOOGLE PIXEL 6 ! ! XFINITY MOBILE SELLS THE GOOGLE PIXEL 6! ! ! The Xfinity Mobile rep stated: “Pixels bought from them would be compatible” LMAO!!! You can’t make this ***At this time, Xfinity Mobile does not support eSIM. However, if an Xfinity Mobile customer wants to activate their eSIM on a device that has Dual SIM with another carrier that does support eSIM, they are able to do so as long as the device is unlocked. Okay. Tap Settings, tap either Cellular or Mobile Data, and then tap the plan you want to use. Then tap Turn On This Line. Open your phone’s Settings. Tap Network & Internet Mobile Network. Advanced. Choose the name of the carrier. Tap Switch. You can also switch between eSIM profiles, this way you can choose the profile depending on the ...To support this, the phone has two IMEIs: the physical SIM gets the primary IMEI, and the eSIM gets the second one, IMEI2. So, I put T-Mobile on the eSIM, and then got an Xfinity Mobile physical SIM to use as a work-only phone line. This worked perfectly fine. Subsequently, I upgraded each year... first an iPhone 11 Pro Max, and an iPhone 12 Pro.Xfinity Mobile does not support BYOD Pixel 7 eSIM. The support representative told me Pixel 7 or 7 Pro eSIM was not supported as of 10/26/22, 3 weeks after Pixel 7 launched and started to delivery. Apple 14 is so popular that Xfinity supports eSIM for iPhone on day one, but Pixel or Samsung are not lucky.An eSIM is a digital version of the physical SIM card—identifying your device virtually to provide network connection. It’s programmable remotely via software and is built into newer smartphones, meaning you wouldn’t have to go purchase a new SIM card if you wanted to swap phones or wireless carriers. eSIMs are used in tablets, smart watches, drones, and even cars.You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.Does the SAMSUNG Galaxy Watch 3 (41mm, GPS, Bluetooth, Unlocked LTE) Smart Watch with Advanced Health Monitoring, Fitness Tracking work with Xfinity Mobile? I get mixed answers when I look online. I called xfinity mobile and they told me no they don't (but I also use to be a supervisor over at Xfinity so I know A LOT of agents really don't know ... Oct 9, 2022 · Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform, and may need to direct you to our Xfinity Mobile team members to assist you with getting your request completed. July 5, 2023 If you’re a Comcast customer, there may be strong incentive to switch your phone service over to Xfinity Mobile. Here’s how you can activate a phone with the carrier via eSIM...Sep 16, 2022 · Just finish transferring the physical SIM (iPhone 12 Pro Max) to the eSIM (iPhone 14 Pro Max) without any issues. The process was very smooth and easy to follow. I will share it in details below. Note: 1. Don't use the Xfinity Mobile App in a phone, and instead use a browser on your desktop. 2. Disable any Ad Blockers in your browser. 1. Set up another cellular plan on your iPhone. All iPhone models that support eSIM can have multiple eSIMs and use Dual SIM with two active SIMs at the same time. You can use Dual SIM by using a physical SIM and an eSIM. iPhone 13 models and later also support two active eSIMs. iPhone models without a physical SIM tray support two active eSIMs.
Sep 6, 2022 · Xfinity Mobile supports compatible eSIM-compatible devices, as well as devices that require a SIM card. How do I activate my eSIM with Xfinity Mobile? Bring your eSIM-compatible phone to Xfinity Mobile. Once you have Xfinity Internet, start by choosing between our By the Gig or Unlimited data options. . Spider man no way home full movie reddit
Feb 16, 2023 · In the Settings app, tap Carrier Cellular Plan Ready to Be Installed. Tap Continue, at the bottom of the screen. Make a call on your iPhone to check its cellular connectivity. If you can't make a call, contact your carrier. If the plan you activated replaces the plan on your physical SIM, remove your physical SIM. Then restart your iPhone. Verify Your Xfinity Account. First, confirm one of the following details associated with your account: First, confirm one of the following details associated with your account: Mobile phone number. Xfinity ID & Password.Visit xfinity.com and click the Email or Voice icon in the screen’s top-right corner. Enter your Xfinity ID and password and click Sign In. After signing in, you'll be redirected to Xfinity Connect, your dashboard for Comcast email and voicemail service. Access your email account by clicking Mail or your voicemail by clicking Voice.Open the Xfinity mobile app on your iPhone (I did it on the new one but either one should work), and you’ll see the new iPhone listed there. It may take a few minutes to show up. Return to the desktop site and Devices. Select the new iPhone and begin the activation. Make sure adblocker is disabled.Customize your new Xfinity plan. Bundle home internet + mobile to save. Shop offers, pricing, and packages at the right price for your needs today!The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send itSep 16, 2022 · Just finish transferring the physical SIM (iPhone 12 Pro Max) to the eSIM (iPhone 14 Pro Max) without any issues. The process was very smooth and easy to follow. I will share it in details below. Note: 1. Don't use the Xfinity Mobile App in a phone, and instead use a browser on your desktop. 2. Disable any Ad Blockers in your browser. 1. I put my eSIM IMEI and I get the “Your phone is compatible, but it may be locked to Your Carrier.” Xfinity Mobile does not use eSIM; XFINITY MOBILE SELLS THE GOOGLE PIXEL 6 ! ! XFINITY MOBILE SELLS THE GOOGLE PIXEL 6! ! ! The Xfinity Mobile rep stated: “Pixels bought from them would be compatible” LMAO!!! You can’t make this ***AT&T. Sign in to your AT&T account. Click on “My devices”. Find your iPhone 14 or any other phone you are setting up and click on “Manage”. The click on “Options and Settings”. From ...Jul 5, 2023 · July 5, 2023 If you’re a Comcast customer, there may be strong incentive to switch your phone service over to Xfinity Mobile. Here’s how you can activate a phone with the carrier via eSIM... Official Employee. •. 392 Messages. 1 year ago. @ dpjkw, Thank you for your question. I would recommend contacting our Xfinity Mobile department. You can reach them at 1-888-936-4968. They would have more information for you. 0.Some phones use a nanoSIM (a physical SIM card) while some use an eSIM (a digital SIM downloaded to the phone). Learn what to do if either an eSIM or nanoSIM card isn't working correctly. Why isn't my phone connecting to the internet? .